VASHIN & GROUP

Terms of Service

Last updated: 9 June 2026

These Terms of Service ("Terms") govern your use of the services provided by Vashin Group, a sole proprietorship operated by Suraj Biswas, based in Delhi, India ("Vashin Care", "we", "us"), through its associated brands including Vent & Vibe, Sooraj Biswas, and Vashin Care.

By booking, paying for, or participating in any service offered by us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Services

Vashin Care provides:

• Emotional support and reflective conversation services (Vent & Vibe).
• Psychological consultation services (Sooraj Biswas / Vashin Care).
• Wellness support and structured guidance services.

Services are delivered online via video, audio, messaging, or other electronic platforms.

We do not provide psychiatric diagnosis, prescription of medication, clinical treatment of psychiatric disorders, emergency response, or 24-hour crisis intervention.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years of age, or you are using the service with documented consent from a parent or legal guardian.
• The information you provide at booking and during sessions is accurate and complete.
• You are using our services voluntarily and for lawful purposes.

3. Booking and Payment

• Sessions are booked through our scheduling platform (cal.id/vashin) or as otherwise agreed in writing.
• Payment must be made at the time of booking, unless otherwise agreed in advance.
• All bookings may be subject to practitioner approval.
• Pricing is published at the point of booking and may change for future bookings.

4. Cancellations and Refunds

Cancellations, rescheduling, and refunds are governed by our Refund Policy, which forms part of these Terms by reference.

5. Limitation of Liability

To the fullest extent permitted by applicable law:

• Services are provided on an "as available" basis.
• No specific outcome, result, or therapeutic benefit is guaranteed.
• Vashin Care's total liability for any claim arising from or related to the services shall not exceed the fees paid by the Client for the specific service giving rise to the claim.
• Vashin Care shall not be liable for indirect, incidental, consequential, or special damages, including loss of opportunity, emotional harm beyond the immediate service, or actions of third parties.

6. Intellectual Property

• All notes, records, case material, methodologies, and content prepared by the Practitioner are the intellectual property of Vashin Care.
• Educational, training, or reference material used during sessions remains the property of Vashin Care or its respective owners.
• The Client's personal information remains the Client's property; Vashin Care's collection, use, and storage are governed by our Privacy Policy.
• Branding, logos, written content, and visual identity of Vashin Care and its associated brands are protected and may not be reproduced without written permission.

7. Recording and Confidentiality

• Vashin Care does not record sessions.
• The Client agrees not to record (audio, video, screen, or transcript) any session without the prior written consent of the Practitioner.
• Unauthorized recording or distribution of session content may result in immediate termination of services and any remedies available under applicable law.
• Confidentiality is governed by the limits set out in the relevant Consent Form and our Privacy Policy.

8. Suspension and Termination

Vashin Care reserves the right to suspend or terminate services, with or without notice, in cases of:

• Abusive, threatening, or harassing behavior toward the Practitioner.
• Non-payment of fees beyond 60 days.
• Violation of these Terms or any signed Consent Form.
• Circumstances where Vashin Care reasonably believes the service cannot meet the Client's needs.
• Where continuation would compromise the Practitioner's wellbeing, professional ethics, or scope of practice.

Where Vashin Care terminates services without cause attributable to the Client, fees for unused sessions will be refunded in accordance with the Refund Policy.

9. Service Exclusions

Vashin Care services are not appropriate for, and we may decline or refer cases involving:

• Active psychiatric crisis or psychiatric emergencies.
• Ongoing suicidal ideation requiring clinical intervention or 24/7 monitoring.
• Court-ordered, mandated, or legally required treatment.
• Clients seeking medication management or pharmacological intervention.
• Circumstances requiring hospitalization.
• Services to minors except with documented parental or legal guardian consent.

10. Online Service Risks

The Client acknowledges that services delivered online may be subject to risks including technical failures, interruptions, unauthorized access, or limitations beyond Vashin Care's reasonable control. Vashin Care is not liable for service interruptions caused by internet connectivity, third-party platforms, hardware or software failures, power outages, or similar circumstances.

11. Modifications to Terms

Vashin Care may update these Terms from time to time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

12. Governing Law and Dispute Resolution

• These Terms are governed by the laws of India.
• The parties shall first attempt to resolve any dispute through good-faith discussion.
• If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

13. Contact and Grievances

For any questions, concerns, or grievances regarding these Terms or our services:

We aim to acknowledge grievances within 7 business days and resolve them within 30 business days.