VASHIN & GROUP

Refund Policy

Last updated: 9 June 2026

This Refund Policy applies to all paid services offered by Vashin Group, a sole proprietorship of Suraj Biswas based in Delhi, India, and its associated brands including Vent & Vibe, Sooraj Biswas, and Vashin Care (collectively, "Vashin Care", "we", "us").

1. Cancellation Policy

If you cancel a session 24 hours or more in advance of the scheduled time:

• You are eligible for a refund of 95% of the session fee.
• A 5% deduction is retained to cover payment processing fees.
• Refunds are processed to the original payment method within 7–10 business days.

2. Late Cancellation

If you cancel a session less than 24 hours before the scheduled time:

• You are eligible for a refund of 50% of the session fee.
• The remaining 50% is retained as the late cancellation charge.

3. No-Show

If you fail to attend a scheduled session without prior notice, the full session fee is non-refundable.

Exception: if the no-show is due to a verified emergency (medical, family, or other documented circumstance), Vashin Care may, at its sole discretion, offer a partial refund or a complimentary reschedule.

4. Rescheduling

You may reschedule a session up to 24 hours before the original time at no additional fee, subject to availability.

Rescheduling within 24 hours of the original time may incur a fee, which will be communicated at the time of the reschedule request.

5. Custom Session Plans

For custom or multi-session packages:

• Refunds for unused sessions are not automatic.
• Refunds may be considered by mutual agreement on a case-by-case basis.
• Where Vashin Care discontinues services for the Client, fees for unused sessions in a custom plan will be refunded.

6. Booking Approval Decline

All sessions are subject to practitioner approval. If your booking is declined for any reason:

• You will receive an automatic full refund to your original payment method.
• Refunds are processed within 5–7 business days.

7. How to Request a Refund

To request a refund, please contact us:

• Email: connect@vashin.in
• Subject line: Refund Request — [your session date]

Please include your booking ID, payment reference, the date of your session, and the reason for the refund request.

8. Refund Processing Time

Approved refunds are processed to the original payment method:

• Razorpay (Indian payments): 7–10 business days
• PayPal (international payments): 5–7 business days

Vashin Care is not responsible for delays caused by your bank, card issuer, or payment platform.

9. Disputes

If you disagree with a refund decision, you may raise the matter with our Grievance Officer within 14 days of receiving the decision.

10. Updates to this Policy

Vashin Care may update this Refund Policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.